Affiliate Download Instructions

	Affiliate Help
	Attention:
	Based on your browser version stated above, please determine whether you have the required browser version. In order to utilize the updated security through Westwood One Affiliate Services, you will need Internet Explorer 5.5 with service pack 2 installed on your system, or have Netscape 4.0 or above. *Browser* - Get the latest IE browser version 6.0 *Browser* minimum requirements >> IE 5.5 with Service Pack 2 Download Internet Explorer 5.5 Service Pack 2

A.	*Links*
	1. Are you linking to the correct URL? Ex (http://www.westwood...)
	2. Have you performed a "refresh"? Have you cleared your cache memory?
	3. Have you correctly entered your user name and password?
	4. What to do if you're "Denied Access"?

B.	*Problems downloading?*
	1. Are you "saving the file to disk"?
	2. Why are my downloads slow?
	3. What should I do if my download is given a .zip file extension instead of .mp3?
	4. How can I make sure I have the correct MIME extensions?

	5. Real Download. Why Real Download doesn't work.

C.	Step-by-Step Download Instructions click here (such as MP3 files)



	>Are you linking to the correct URL? Ex (http://www.westwood...) Ensure your destination (view the URL path in the windows menu) is NOT of a path that reflects "http://www2..." or "http://stage..." but rather reflects one of the following: Affiliate Services homepage http://affiliates.westwoodone.com/AFFILSERV.htm Healthwatch http://affiliates.westwoodone.com/healthwatch/index.asp Daily Show with Jon Stewart http://affiliates.westwoodone.com/ccentral/index.asp The Late Show with Dave Letterman http://affiliates.westwoodone.com/letterman/tonight.asp VH1 http://affiliates.westwoodone.com/VH1/vh1.asp MTV http://affiliates.westwoodone.com/mtv_main/mtv_main.htm

	>Have you performed a "refresh"? Have you cleared your cache memory? From Internet Explorer
	Click the Tools menu, then click Internet Options. With Macintosh, click the Edit menu, then click Preferences. Click the General tab. With Macintosh, click Advanced in the right column. Click Delete Files under Temporary Internet Files. With Macintosh, Empty Now. Click OK.
	From Netscape Navigator
	Click the Edit menu, then click Preferences.... Click the + ( with Macintosh ) next to Advanced. Click Cache. With Windows, click Clear Memory Cache, and Clear Disk Cache. With Macintosh, click Clear Disk Cache Now. Click OK to close the Preferences window. Each profile in Netscape Communicator has its own cache. If you are using profiles to share the use of Communicator, you are not clearing the cache for the other profiles when you clear your own cache.

	>Have you correctly entered your user name and password? Your user name, in most cases, will be your affiliate name such as; example- KABC. (Typically 4 characters)
	Your password is the password assigned to you and delivered via your representative. Both user name and password IS case sensitive.

	>What to do if you're "Denied Access"? If you are denied access, first ensure you have read and answered Links/Questions 1-3. Also, if you're persistently denied access, try closing all browser windows and start a new browser session. If you're still denied access, determine who to contact by using the following guidelines:
	> Call your affiliate sales rep during business hours...at 212-641-2000. > Call 1-800-877-0007 after business hours to check password verification. > or Email wonwebmaster@westwoodone.com. You will be notified via email within 24 hours with your username and password.
	>Why are my downloads slow? Download times: If the user is not using the latest version of IE (IE5.5 SP2) then the internals of some other browsers will still be able to download files but, the downloads are not guaranteed to run as fast. This is a browser issue and not the speed of the files being serviced. Multiple downloads: If the downloads take 3 times as long and you are attempting many at the same time then you will notice a serious lag. Many of these files are very large and longer download times can be expected. We have tested many browsers and each on different OSs and noticed that speed was an issue in browsers that were not the latest version but were working.
	>Why Realdownload doesn't work. Issue: Under previous procedures, the client was able to use "Real Download" to download via FTP several files at the same time. While multiple downloads are available to users the use of third party download applications will not work with the new security schema. All applications that use FTP protocols to pull files from the internet are ineffective with the new security framework. This is because FTP protocol requires an absolute path for a resource to download. The new security schema does not allow for pulls across the internet but rather pushes files and resources to the client machine through the browser only. Only browser access to files is available to get files and resources. Real Download and other download managers no longer function to retrieve protected files.
	>What should I do if my download is given a Zip file extension instead of .mp3? Right click on the file, and choose rename. Rename the file with the .mp3 file extension. Why does this happen? The extension is wrong because of missing MIME extensions within the browser version.
	>How can I make sure I have the correct MIME extensions? Make sure to install IE 5.5 SP2 which is required for download through our security application.

1. Open your web browser to the correct URL. (See figure 1.).
Your individual URL may appear different. This example uses the Affiliates page and The MTV Daily Selection.

2. Place your mouse cursor over the link for the proper show and click. This will open the westwood one security login box. (See figure 2.) Using your mouse place the text cursor in the text box next to the "User Name" label. Type in your username. Then click in the text box next to the "Password" label. Type in your password. With your mouse click the Enter Button that appears below the Password text box. This will allow access to your web page containing links to your downloadable file.

3. The caption below displays links to downloadable files (see figure 4.). Click on the link and a "File Download" Dialogue box will appear.

When the "File Download" dialogue box appears two options are available. (See figure 5.)

To Open the file as soon as the download is complete Click the radio button next to the word "open" and click the "ok" button. After you click OK the file will download (see figure 7.) and on completion the file will be opened.

To save the file to your local hard drive click the radio button next to "Save this file to disk" and then click the "OK" button. After clicking "OK" a "save as" dialogue box will appear (see figure 6.). Using your mouse select a location on your file system to store the file and click the "save" button. Next the download box will appear showing the status until the download is complete (see figure 7.).